Ssistema de acciones para mejorar los servicios en el restaurante Arcada del Hotel Plaza
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Universidad de Sancti Spíritus "José Martí Pérez"
Abstract
El objetivo de la investigación estuvo centrado en desarrollar un sistema de acciones
para mejorar los servicios de restauración en el restaurante Arcada del Hotel Plaza. Se
construyó el marco teórico referencial de la investigación sobre la gestión turística, los
servicios turísticos y el proceso de restauración. Se realizó un diagnóstico de los
principales problemas que presenta el restaurante Arcada del Hotel Plaza donde se
identificó su principal debilidad relacionada con la insuficiente diversificación de la oferta
gastronómica, así como las cusas que la provocan. Se propone un sistema de acciones
de mejora de los servicios de restauración y una reingeniería de menú en el restaurante
Arcada del Hotel Plaza la cual es validada mediante consulta a expertos. Se arriba a
concusiones y se proponen recomendaciones para futuras investigaciones
The objective of this research was to develop a system of actions to improve restaurant services at the Arcada restaurant at the Plaza Hotel. A theoretical framework for research on tourism management, tourism services, and the restaurant process was constructed. A diagnosis was made of the main problems facing the Arcada restaurant at the Plaza Hotel, identifying its main weakness, related to the insufficient diversification of its gastronomic offering, as well as the causes that cause it. A system of actions to improve restaurant services and a menu reengineering at the Arcada restaurant at the Plaza Hotel are proposed, which are validated through expert consultation. Conclusions are reached and recommendations are made for future research.
The objective of this research was to develop a system of actions to improve restaurant services at the Arcada restaurant at the Plaza Hotel. A theoretical framework for research on tourism management, tourism services, and the restaurant process was constructed. A diagnosis was made of the main problems facing the Arcada restaurant at the Plaza Hotel, identifying its main weakness, related to the insufficient diversification of its gastronomic offering, as well as the causes that cause it. A system of actions to improve restaurant services and a menu reengineering at the Arcada restaurant at the Plaza Hotel are proposed, which are validated through expert consultation. Conclusions are reached and recommendations are made for future research.